Terms of Service — MedFind Bangladesh

Agreement: By creating an account or using MedFind, you agree to these Terms of Service. If you disagree with any part, do not use our services. These terms are governed by the laws of the People's Republic of Bangladesh.

1 Acceptance of Terms

MedFind Bangladesh ("MedFind", "we", "our") operates a digital healthcare platform connecting patients with licensed healthcare providers. By accessing or using our website, mobile app, or any services, you agree to be bound by these Terms of Service and our Privacy Policy.

We reserve the right to modify these terms at any time. Continued use after modifications constitutes acceptance of the updated terms. We will notify registered users of material changes via email at least 14 days in advance.

2 Eligibility & Account Registration

You must be at least 18 years old to create an account. Minors require parental/guardian account management.
You must provide accurate, current, and complete registration information.
You are responsible for maintaining the confidentiality of your account credentials.
One person may not maintain multiple accounts. Duplicate accounts will be suspended.
You must notify us immediately of any unauthorized account access at medfindbd2026@gmail.com.

3 Healthcare Services — Important Limitations

⚠️ Critical Notice: MedFind is a platform for connecting patients and healthcare providers. We do NOT provide medical advice, diagnosis, or treatment. Information on this platform is for general purposes only and does not replace professional medical consultation.

Doctors and healthcare providers listed are independent professionals. MedFind does not employ them.
MedFind verifies doctor credentials with BMDC registration but is not liable for individual medical decisions.
In case of medical emergency, call 999 (Bangladesh National Emergency) or go to your nearest hospital immediately.
Telemedicine consultations are supplementary and cannot replace in-person examination for serious conditions.
Prescriptions issued via telemedicine are subject to applicable laws and regulations of Bangladesh.

4 User Conduct & Prohibited Activities

You agree NOT to:

Impersonate any person, medical professional, or healthcare institution
Submit false, misleading, or fraudulent medical information
Attempt to access other users' accounts or medical records
Use automated bots, scrapers, or scripts without written permission
Post inappropriate, harmful, or illegal content in any platform communication
Harass, abuse, or threaten healthcare providers or other users
Attempt to circumvent platform security measures
Use the platform for any illegal purpose under Bangladeshi law
Share your account credentials with third parties

Violation of these rules may result in immediate account suspension and legal action where appropriate.

5 Blood Donor Services

Blood donor registration is voluntary. You may opt out at any time.
We do not verify medical eligibility for donation — consult a doctor before donating.
MedFind is not liable for any outcomes resulting from blood donation arranged through the platform.
Patient-donor contact is facilitated by MedFind but the donation itself is a voluntary act between individuals.
Donors must meet Bangladesh blood donation eligibility requirements (age 18-65, weight ≥50kg, healthy).

6 Payments & Refunds

Payment is processed via SSLCommerz, bKash, and Nagad through secure gateways.
Consultation fees are set by individual doctors/hospitals, not by MedFind.
Refund eligibility depends on the specific service and provider cancellation policy.
Platform service fees (if any) are non-refundable once service is delivered.
For payment disputes, contact us within 7 days of the transaction.
We are not responsible for failed transactions due to payment gateway issues.

7 Intellectual Property

All content on MedFind including the logo, design, code, medical content library, and educational materials are protected by copyright and owned by MedFind Bangladesh. You may not reproduce, distribute, or create derivative works without written permission. Patient data and medical records remain the property of the patient.

8 Limitation of Liability

Important: To the maximum extent permitted by Bangladeshi law, MedFind shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to medical outcomes, loss of data, or business interruption. Our maximum liability for any claim is limited to the fees paid by you in the 3 months preceding the claim.

9 Termination

You may delete your account at any time through Account Settings. MedFind may suspend or terminate accounts that violate these terms, with or without notice. Upon termination, your data handling follows our Privacy Policy and applicable data retention requirements.

10 Governing Law & Disputes

These Terms are governed by the laws of the People's Republic of Bangladesh. Any disputes shall first be attempted through good-faith negotiation, then through mediation, and finally through the courts of competent jurisdiction in Dhaka, Bangladesh.

11 Contact

For questions about these Terms: medfindbd2026@gmail.com | Phone: 01772-172829